Write to us with a description of the problem, and a screenshot if you have one. We will raise the case for you.
Support
Help is no further away than a phone call
We offer both ad hoc support and SLA agreements with a guaranteed response time. If the solution is not running the way it should, just say so.
How to reach us
PHONE
Phone
Call within opening hours if it is easier to explain than to write.
Opening hoursMonday – Thursday — 9.00 – 16.00Friday — 9.00 – 14.00
Documentation
Look it up yourself
A good deal can be settled without raising a case. Both the platform documentation and our own documentation of the Attention modules are openly available.
FYLR
Fylr documentation
The platform's own documentation: concepts, the user guide, administration of data models and permissions, and the API reference.
ATTENTION
Attention Documentation
Our documentation of the modules we build ourselves - Control Center, File Synchronizer, Museum Synchronizer, Scheduler, Video Player and Web Platform.
Urgent
Urgent support
If the solution has stopped and it cannot wait for opening hours, call Jesper Arentoft on the direct number.
Remote support
TeamViewer
Sometimes the quickest thing is for us to look over your shoulder. We use TeamViewer for remote access - download the client for your platform and give the ID and code to the person you are speaking to.
We only have access while you are present, and only for as long as the session runs.